Chautala Hing & Spices (OPC) Pvt. Ltd. (“Chautala Hing & Spices”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, online store, and customer support channels.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or communicate with us.

1. Information We Collect

We may collect the following categories of information:

Personal Information: Your name, mobile number, email address, billing address, shipping address, and other details you provide while placing an order or contacting us.

Order Information: Products purchased, order details, transaction references, payment status, delivery instructions, and order history.

Payment Information: Payments are processed through third-party payment service providers. We may receive transaction confirmations, payment status, and relevant transaction references. We do not intend to store complete card numbers, CVVs, UPI PINs, or banking passwords on our systems.

Technical Information: Your IP address, browser type, device information, website activity, approximate location derived from technical information, and cookies or similar technologies, where applicable.

Communication Information: Messages, feedback, reviews, and other information you provide when contacting our customer support team.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, dispatch, and deliver orders.
  • Process payments, refunds, and cancellations.
  • Communicate order updates and customer support responses.
  • Improve our website, products, and shopping experience.
  • Prevent fraud, misuse, unauthorised transactions, and security incidents.
  • Maintain accounting records and comply with applicable legal and tax obligations.
  • Send promotional communications where permitted by law and, where required, with your consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, understand website performance, and support advertising or analytics.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

4. Sharing of Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Payment gateways and payment service providers.
  • Courier, logistics, and delivery partners.
  • Website hosting, e-commerce, analytics, and technical service providers.
  • Professional advisers, auditors, and accounting service providers.
  • Government authorities, regulators, courts, or law enforcement agencies where legally required.

We do not sell your personal information to third parties as a standalone commercial product.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, resolve disputes, maintain business records, and comply with applicable laws.

Certain transaction and tax records may need to be retained for legally prescribed periods.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Rights and Choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where processing relies on consent.

Some information may need to be retained to complete transactions, meet legal obligations, or establish, exercise, or defend legal claims.

You may also opt out of promotional communications by using the available unsubscribe option or contacting us.

8. Children’s Privacy

Our website is intended for use by individuals who can legally enter into transactions. We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorisation is required but has not been obtained.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated effective date.