Welcome to Chautala Hing & Spices. These Terms and Conditions govern your access to and use of our website and any purchase made through it.

By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the website to place an order.

1. About Us

This website is operated by Chautala Hing & Spices (OPC) Pvt. Ltd., located at 94, Industrial Estate, Hathras, Uttar Pradesh – 204101, India.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, packaging information, ingredient lists, nutritional information, and prices are accurate.

Actual packaging, colours, labels, or appearance may vary slightly due to manufacturing or packaging updates. Such variations do not override mandatory product labelling or applicable consumer rights.

Please read the ingredients, allergen declarations, usage instructions, and storage instructions provided on the product packaging before use.

3. Product Availability

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or correct listing errors, subject to applicable law and any obligations arising from an order already accepted.

If an order cannot be fulfilled, we will inform you and arrange an appropriate cancellation or refund where applicable.

4. Prices and Taxes

Product prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required before you complete your purchase.

We may update prices from time to time. A price change will not retrospectively alter an order already accepted, except where correction is legally permissible and the customer is appropriately informed.

5. Orders and Acceptance

After placing an order, you may receive an order confirmation or acknowledgement. This does not necessarily mean that the order has been dispatched.

We reserve the right to reject or cancel an order for legitimate reasons, including stock unavailability, suspected fraud, payment failure, material listing errors, or delivery restrictions. Where payment has already been collected, applicable refunds will be processed.

6. Payments

Payments may be accepted through the payment methods displayed at checkout. Payment processing may be handled by third-party payment service providers.

You agree to provide accurate billing and contact details and to use an authorised payment method.

We are not responsible for delays caused by a payment provider or bank, although we will reasonably assist with verifying the status of a transaction.

7. Shipping and Delivery

Delivery estimates are indicative and may be affected by location, courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Customers must provide an accurate delivery address and reachable contact number. Additional charges or delays arising from incorrect details, failed delivery attempts, or refusal to accept delivery may be handled in accordance with applicable law and our published shipping policy.

8. Cancellations, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Cancellation, Return and Refund Policy.

Nothing in that policy or these Terms and Conditions limits rights that cannot legally be excluded, including applicable consumer protection rights.

9. Customer Responsibilities

You agree not to misuse our website, interfere with its operation, submit fraudulent orders, attempt unauthorised access, or provide false information.

You must use products according to their labels and instructions. Food products should be stored and handled as directed on their packaging.

10. Intellectual Property

Website content, including brand names, logos, photographs, product descriptions, graphics, and original design elements, is owned by or licensed to Chautala Hing & Spices, except where otherwise stated.

You may not reproduce, distribute, commercially exploit, or modify such material without prior written permission, except where permitted by law.

11. Third-Party Services

Our website may integrate third-party payment, delivery, analytics, or other services. Their own terms may apply to your use of those services.

12. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, negligence where such exclusion is prohibited, product liability, or any consumer right or liability that cannot legally be excluded.

13. Changes to These Terms

We may revise these Terms and Conditions from time to time. Updates will be published on this page. The terms applicable to a particular purchase will be interpreted in accordance with applicable law and the circumstances of that transaction.

14. Governing Law and Disputes

These Terms and Conditions are governed by the laws of India. Disputes will be subject to the jurisdiction of competent courts and forums as determined under applicable law, without restricting any mandatory consumer remedies.

15. Contact Information

Chautala Hing & Spices (OPC) Pvt. Ltd.
94, Industrial Estate, Hathras, Uttar Pradesh – 204101, India