At Chautala Hing & Spices, we aim to deliver our products safely and efficiently while preserving their quality and packaging.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable. Processing times may vary depending on product availability, order volume, holidays, and operational requirements.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. Any applicable free-shipping offer will be subject to the conditions stated on the website.

3. Delivery Locations

We deliver to serviceable locations within India, subject to courier availability and operational restrictions.

If your delivery address is not serviceable, we may contact you to arrange an alternative solution or cancel the order and issue an applicable refund.

4. Estimated Delivery Time

The estimated delivery timeframe will be communicated on the website, at checkout, or through order notifications, where available.

Delivery timelines are estimates and may be affected by courier delays, adverse weather, public holidays, transport disruptions, or other circumstances beyond our reasonable control.

5. Tracking and Order Updates

Where tracking is available, customers may receive tracking details through SMS, email, or other communication channels provided during checkout.

Customers should ensure their contact details are accurate and accessible.

6. Incorrect Address and Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and reachable contact information.

If delivery fails because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, we may coordinate with the courier to arrange another attempt where possible. Any additional charges will be communicated where applicable and handled in accordance with law.

7. Damaged or Missing Packages

If a package arrives visibly damaged, tampered with, or incomplete, please contact us promptly after delivery with your order details and clear photographs of the outer packaging, shipping label, and product, where available.

We will investigate the issue and determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

8. Product Handling and Storage

Our food products should be stored and handled according to the instructions on their packaging. Customers should check the packaging, ingredients, and expiry or best-before information upon receipt.

9. Contact Us

For shipping and delivery enquiries, contact Chautala Hing & Spices (OPC) Pvt. Ltd. at:

94, Industrial Estate, Hathras, Uttar Pradesh – 204101, India.

Please include your order number when contacting us about an existing order.